Reference

How jili919 Handles Your Personal Information

This Privacy Policy explains exactly what data we collect when you open an account, make a deposit via GCash, Maya, or InstaPay, and play on jili919 — and what rights you hold over that data.

Account data kept secureGCash, Maya, InstaPay transaction records protectedYour data rights are real and reachableNo data sold to third partiesContact us to request changes
jili919 How jili919 Handles Your Personal Information
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Data protection at jili919 is built around real account-level controls, not just policy statements. Here is how the key areas work in practice — from how we secure your session to how long we keep your records.

Account Security

Your account is protected by password authentication and one-time PIN verification for sensitive actions. We monitor sessions for unusual access patterns and will flag or suspend activity that looks out of place.

Cookie Controls

We use cookies to keep your lobby session active and remember category preferences. You can adjust cookie settings through your browser at any time, though some account functions require session cookies to work.

Data Retention

Account and transaction records — including GCash, Maya, and InstaPay payment logs — are retained while your account is active and for a legally required period after closure. We delete or anonymise data once that period ends.

Your Rights

You can request a copy of your data, ask us to correct inaccurate details, or request deletion where permitted by law. Submitting a request through live chat or email starts the process and we confirm receipt in writing.

REACH OUR TEAM

How to Contact Us About Your Privacy

If you want to review, correct, or remove data we hold about your account, reach out through any of the channels below. When submitting a data request, include your registered email and account username so we can locate your records quickly. We aim to respond to all privacy-related requests within a reasonable period and will confirm receipt when your message arrives.

Live Chat Open live chat from within your account dashboard. Mention your request is privacy-related and our team will route it to the right person.
Email Support Send your data request or privacy question to our support email. Include your registered account details so we can verify your identity and act on your request.
Account Help Center The Help Center inside your account covers the steps for updating personal details, requesting data exports, or flagging a data concern directly from your profile page.

Common Questions About Your Privacy at jili919

These are the privacy questions we hear most often from account holders. If yours is not here, contact us through live chat or email and we will respond directly.

We collect your name, email address, mobile number, and the payment details you provide — such as your linked GCash or Maya number — along with device and session data generated when you log in.

Only with payment processors needed to settle GCash, Maya, or InstaPay transactions, and with service providers under confidentiality agreements. We do not sell or trade your personal information to unrelated third parties.

Records are kept while your account is active and for an additional period required by applicable law after closure. Once that period ends, data is deleted or anonymised so it can no longer be linked to you.

Send a request via live chat or our support email. Include your registered email and account username so we can verify your identity and retrieve the correct records before responding.

Yes, where permitted under applicable law. Submit a deletion request through live chat or email. Some records tied to payment transactions may need to be retained for legal compliance even after a deletion request.

We use cookies for session management and lobby preference memory. You can turn cookies off in your browser settings, though doing so may affect how certain account functions and the game lobby behave during your session.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.