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What You Need to Know Before You Play

These legal terms set out how jili919 operates your account, handles your personal data, and what applies when you access our lobby — including payments through GCash, Maya, and InstaPay.

Account EligibilityData & Privacy RightsCookie PolicyGCash, Maya, InstaPay TermsContact & Dispute Path
jili919 What You Need to Know Before You Play
POLICY CONTACT PATHS

How to Reach Us About Legal Matters

If you have a question about your rights under our terms, need to request a data correction, or want to flag a dispute on your account, our support team handles policy-related queries through the channels below. For account verification issues tied to GCash or Maya transactions, have your registered mobile number ready when you contact us.

Live Chat Reach our support team directly through the live chat widget inside your account. For policy and data queries, describe your request clearly and a team member will respond.
Email Support Send written legal or data-related requests to our support email address listed in your account settings. Written requests create a record we can action and track for you.
Account Help Centre Your account dashboard includes a Help section where you can submit a ticket for disputes, verification holds, or data access requests tied to your jili919 wallet.
DATA AND ACCOUNT SECURITY

How We Handle Your Data and Account Safety

Your personal data — including the mobile number linked to your GCash or Maya account — is stored securely and used only for account verification, transaction processing, and legal compliance. We do not sell your data to third parties. Cookies on jili919 track session activity so your lobby state, game history, and payment preferences load correctly on your next visit. You can manage cookie preferences through your browser settings at any time.

Data Retention Policy We keep your account data for as long as your account is active and for a period after closure as required by applicable law. You may request a summary of what we hold.
Cookie Usage Session cookies let us remember your lobby position and active game tabs. Persistent cookies store your language and payment method preferences so you do not reset them each visit.
Account Security Steps Your account login uses a one-time PIN sent to your registered mobile number. If you change your GCash or Maya number, update your account profile before requesting a withdrawal.
Request a Data Correction If your registered name, mobile number, or e-wallet details are incorrect, submit a correction request through the Help Centre with a valid ID and the account email address.

Common Legal and Policy Questions

These are the questions we hear most often about account eligibility, data rights, dispute handling, and how our terms apply to your wallet and gameplay on jili919.

Account access is available to eligible individuals in the Philippines where local law permits online gaming. You must meet the age and residency requirements set by applicable Philippine law before registering.

Yes. Submit a written data access request through live chat or our support email. Include your registered mobile number and account email so we can locate and prepare your data record.

Your linked e-wallet details are retained for the legally required period after account closure, then deleted. We do not use your GCash or Maya number for any purpose after the retention period ends.

Submit a written dispute via the Help Centre ticket system or by email. Describe the transaction date, amount, and the payment method — GCash, Maya, or InstaPay — and our team will investigate within the stated response window.

We may update our terms when required by law or platform changes. Active account holders are notified before material changes take effect. The current version is always the one published at jili919.

Session cookies are necessary for the lobby to function correctly — they keep your game tabs and account session active. You can block non-essential cookies through your browser, though some preferences may not be saved between visits.
Reference

Legal

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.